our commitments that drive us
Placing our CSR policy at the heart of our strategy
At Lumibird Medical, we contribute to the ecological and social transition to support sustainable development through the implementation of a Corporate Social Responsibility (CSR) policy. As an integral part of our strategy, it helps us improve our operational and strategic decision-making processes.
Its objective is clear: it is to strike a balance between environmental preservation, with a virtuous social model, and the economic performance essential to the company’s long-term survival.
How do we go about this? By addressing four main challenges:
- Supporting customers in the long term and sustaining our ecosystem by fostering responsible innovation
- Retaining and motivating our employees and contributing to their growth around a virtuous strategy
- Establishing strong and long-lasting partnerships with suppliers that share our values
- Becoming a corporate citizen and a resolutely eco-friendly company
To achieve this, our CSR approach is based on 12 Sustainable Development Goals (SDGs) set by the United Nations:
Provide all employees with occupational hygiene & safety conditions that promote their health and well-being
Ensure that all employees have equal access to high-quality training, and promote learning opportunities
Achieve gender equality
Optimize the water consumption of our industrial facilities
Use renewable energy on our various industrial and commercial sites
Contribute to shared and sustainable economic growth
Promote eco-design for responsible innovation
Ensure fairness between employees in the different countries where we operate
Develop sustainable production methods
Reduce our greenhouse gas emissions
Promote actions for all employees to protect the planet
Fight all behaviors that are incompatible with our business ethics
Decision-making based on a clinical approach
Because physicians everywhere are focused on achieving the very best results for their patients, we at Lumibird Medical decided to involve them in our strategy and work hand-in-hand with them. We therefore devised a collaborative medical ecosystem by creating a Medical Division within our company.
Therefore, as part of clinical studies and the development of new products, the knowledge and medical expertise of all our departments are combined with the clinical experience of our partner physicians, our international KOL network, with a proactive approach resulting from our field operations and our participation in scientific events. This “clinical approach” based on the use of different sources, allows us to be in touch with the needs of healthcare professionals and more easily monitor, or even anticipate, current and future changes.
Promoting training
Given the Lumibird Medical Group’s exponential growth, and as part of our ongoing commitment to the regulatory compliance of medical devices, we created our own internal training center in June 2021. Nicknamed “The Train”, in reference to our international dimension and the notions of precision and a clear direction, the Lumibird Medical Experience Centre’s mission is to provide staff members, distributors and end users with the very best product training solutions.
To this end, two teams cover two different areas of training:
Application training on the use of devices
Technical training on their installation and maintenance
These teams can intervene in various locations: directly at the head office in Cournon-d’Auvergne, which boasts dedicated spaces and equipment; on-site for our subsidiaries or certain distributors; or else via an exclusive expert video conferencing system.
This training system combines quality, organizational simplicity, responsiveness, and efficiency: for example, during its 1st year of implementation, in the midst of the health crisis, the number of training sessions carried out for our various audiences was increased three-fold.
Ensuring compliance with the regulatory and quality requirements of the medical sector
As an international medical company, we are committed to developing and marketing products that meet stringent quality process and regulatory requirements in France and abroad. Behind the CE marking affixed to our entire collection and our ISO 13485 certification, a whole department works to guarantee the sustainability of our approach.
Divided into several teams and supported by our international sites and our distributors, it monitors updates to global standards, sees that they are complied with so that products may be certified and registered, and anticipates future changes.
To ensure that we are capable of producing repeatable and perfectly safe equipment for physicians and patients, it also aims to enforce and continuously improve our quality processes. To do so, it provides our various departments with training courses, carries out analyses on specific topics, and learns from its interactions with other ecosystems such as hospitals, businesses and even associations.